A consultant at Tely, Nadège trains founders and their teams to turn every client interaction into a relationship that lasts. Eight years on the front line — call centre, advisory sales, personal banking — six of them at BMO, where she went from advisor to hands-on training mentor, then assistant manager.
She teaches what she has practised: welcome, defuse, keep. Her training is bilingual and concrete, built for the small businesses that have no HR department and no script — just clients they cannot afford to lose.
Expertise.
Experience.
- Current
Consultant · Client experience & training
Designing and running training, client-experience audits and team coaching for the studio's founder and SMB clients.
Tely Solutions Inc.
- Since Jul. 2024Current
Assistant Manager
Supporting the team manager: coaching, client service and operational continuity.
BMO Financial Group
- Since Feb. 2022Current
Mentor, hands-on training
Training camp: coaching new advisors and bringing them up to speed.
BMO Financial Group
- 2021 – 2022
Personal Banker
Personal banking services.
BMO Financial Group
- 2020 – 2021
Credit card advisor
BMO Financial Group
- 2019 – 2020
Sales & marketing advisor
Linkeo Canada
- 2018 – 2019
Customer service agent
IO Solutions Call Center
Education.
- 2018 – 2019
Computer Support Specialist
Technicienne en soutien informatique
Institut Teccart
- 2015 – 2017
Bachelor's degree, international management
ESGIS Togo
Certifications.
Scrum project management
Udemy · 2024
Creative studio · graphic design
Église Nouvelle Vie · 2026